My Account

About Impcom

Who are we?

ImpCom is an online quotation vehicle providing refund protection for buyers of hospitality packages. Being either hospitality agents or companies. ImpCom hospitality refund protection cover is provided by certain underwriters at Lloyd's of London with A+ security rating. ImpCom.com Limited are an Appointed Representative of JM Marketing Limited and authorised and regulated by the Financial Conduct Authority No 525000. We are a web based company providing refund protection for your hospitality or ticket booking in a secure and efficient environment.

What is ImpCom Hospitality Insurance?

ImpCom provides for a refund of the full purchase price of the hospitality package should the event be cancelled or abandoned. In addition the individual attendee package price is also covered if for any reason beyond the individual’s control he or she is unable to attend the booked event.

How does this operate?

Log on to ImpCom and gain a ‘quick quote’ for your hospitality refund protection. If you want to proceed then click to register your details with ImpCom and buy your refund protection instantly. When you next visit ImpCom your details will already be registered so you can simply log in and gain instant access to your next hospitality refund protection requirements.

Once purchased your hospitality refund protection will be confirmed by a separate email advice which will include your refund protection documentation, refunds procedure and ImpCom contact details

How can I claim a refund?

Refund applications are all handled via www.ticket-refunds.com.

How do you contact Refund Solutions ?

Refunds for ImpCom are handled by www.ticket-refunds.com.

If I need assistance?

Simply contact ImpCom on support@impcom.co.uk. We look forward to helping you with your enquiry.


The ImpCom Hospitality and Ticket Reimbursement Program is managed by JM Marketing Ltd which is authorised and regulated by the Financial Conduct Authority No. 435403. ImpCom Limited is registered in the United Kingdom, company registration no. 07242736. Registered office. ImpCom Limited, The White House, Castle Road, Saltwood, Kent, CT21 4QY, United Kingdom.