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FREQUENTLY ASKED QUESTIONS

Can I insure for more money than the cost of the hospitality packages?

No, as per our Terms and Conditions, you can only insure the price of the hospitality packages that you have purchased.

Am I entitled to keep any refunds that are paid to me directly from the venue in the event of a cancellation?

If you claim the full refund on your insurance policy, then our claims department will require any refunds that you receive from the venue. In summary, you are only entitled to the full amount back that you paid in the first place.

At what point during the sporting event am I entitled to a refund if the event is abandoned?

Abandonment or Abandoned means the inability to complete more than 30% of the Event once commenced.

Should I include the VAT element when I insure the total amount for the hospitality?

Yes, you are able to include the VAT element and that is of course important if you are making a booking as a private individual.

If I want to make a claim, how do I go about it?

By using our dedicated email address, which is claim@refundsolutions.co.uk, please advise us of the incident. The claims department will correspond directly with you and ask for any information that they require to settle your claim.

Once I have paid by credit card, what happens next?

You will receive an email policy document confirming your cover and claims procedures.

If I am ill and unable to attend, what will I need to produce to prove it?

The claims department will need to find a way of confirming that you were ill and may well require a doctor’s certificate or proof of hospital treatment.

Is there a limit to how much insurance I can take out on an event?

If you exceed any limits, then the system will stop you from going any further. Please email sales@impcom.co.ukif you require cover which exceeds our standard limits and we can deal with your enquiry on an individual basis.

Are there any sporting events in the UK that are not covered?

We believe we have covered most events with the inclusion of the indoor event option, however, if you have something that you don’t believe to be covered, please email support@impcom.co.uk and we can deal with your enquiry on an individual basis.

Please note that the points mentioned above are provided as a summary only. Full terms and conditions applying to each are clearly outlined in the full policy documentation.


The ImpCom Hospitality and Ticket Reimbursement Program is managed by JM Marketing Ltd which is authorised and regulated by the Financial Conduct Authority No. 435403. ImpCom Limited is registered in the United Kingdom, company registration no. 07242736. Registered office. ImpCom Limited, The White House, Castle Road, Saltwood, Kent, CT21 4QY, United Kingdom.